Privacy Policy
Effective Date: 20.01.2025
At Memoro, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
• Your name, email address, phone number, and other contact details.
• Personal memories, details, or preferences shared for the creation of your story.
Payment Information
• Payment details, such as credit/debit card information, are processed securely through a third-party payment provider. We do not store this information.
Technical Information
• Information about your use of our website, such as IP address, browser type, and device details, collected through cookies and analytics tools.
2. How We Use Your Information
We use the information you provide to:
• Create and deliver personalized stories tailored to your requirements.
• Communicate with you about your order and provide customer support.
• Improve our services, website, and user experience.
• Send updates, promotional offers, and other information (with your consent).
3. Sharing of Information
We do not sell or share your personal information with third parties, except:
• With trusted service providers who assist us in delivering our services (e.g., printing or delivery partners).
• As required by law, such as in response to legal obligations or government requests.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
You have the right to:
• Access and review the personal information we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your data, subject to certain legal or operational requirements.
To exercise your rights, please contact us at memoro.stories@gmail.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
• Email: memoro.stories@gmail.com
• Phone/WhatsApp: +44 7488 899746
Thank you for trusting Memoro. We are committed to protecting your privacy while turning your memories into cherished stories.