Terms of Service

Effective Date: 20.01.2025

Welcome to Memoro! These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Overview of Services

Memoro creates personalized stories based on the details and information you provide. These stories are designed for personal use and enjoyment, whether as digital files, narrated audio, or printed books.

2. Eligibility

To use our services, you must:

• Be at least 18 years old or have parental/guardian consent if under 18.

• Provide accurate and complete information during the order process.

3. User Responsibilities

When you use our services, you agree to:

• Provide truthful and accurate information to ensure the creation of a high-quality story.

• Use the final product for personal, non-commercial purposes only.

• Not submit any content that is illegal, defamatory, or violates intellectual property rights.

4. Ordering Process

1. Placing an Order: Choose your desired package, provide the necessary details, and complete payment.

2. Content Collection: Our team will contact you to gather the information required to create your story.

3. Delivery Timeline: Delivery timelines vary by package. Specific timelines will be communicated during the order process.

5. Revisions and Edits

• We offer one complimentary round of revisions for any package to ensure your satisfaction.

• Additional revisions may incur an extra fee, which will be communicated in advance.

6. Refund Policy

• Due to the personalized nature of our services, refunds are generally not available once work on your story has begun.

• Exceptions may apply in cases where we fail to deliver the agreed product within the specified timeframe.

7. Ownership and Use of Content

• You retain ownership of the personal information and details you provide.

• Memoro retains ownership of the creative content, including the final story, unless otherwise agreed in writing.

• You are granted a non-exclusive, personal license to use the story for non-commercial purposes.